Gladys Méndez, MPH, CPXP
"To the world you may be one person. To one person you may be the world."Brandi Snyder
Phone:
860-212-0323
Email:
Address:
Miami, FL
Clifton Strengths:
Learner, Positivity, Arranger, Activator, Maximizer
Languages:
Bilingual English-Spanish
Portuguese (Brazilian, elementary)
Operations, Research, Advocacy
I help organizations create, implement and improve systems that meet or exceed strategic goals. My operations, research, process improvement and relationship skills scale impact by focusing on equity, health and wellbeing.
ORGANIZATIONS
(employment or volunteer)
EDUCATION
Law of Patient Care Graduate Certificate
Seton Hall University School of Law
Developed:
an EMTALA and On-Call Hospital Physicians Risk Management Presentation
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a Prostate Antigen (PSA) Screening Test Information and Consent Process for fictitious clinical practice
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a Patient & Family Guide to Advance Directives, Living Wills and Durable Powers of Attorney
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Policy Brief on the 2013 NY Secure Ammunitions and Firearms Enforcement Act (SAFE)
Masters in Public Health
Yale School of Public Health
Health Policy & Administration
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Thesis:
Injection Drug Use and Needle Exchange Programs: New Haven's Experience
AB, Health & Society, Honors
Brown University
Health Policy & Administration
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Honors Thesis:
Prevalence of Severe and Persistent Mental Illness Among Rhode Island's Sheltered Population
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1862 Albert Arnold Survey Research Award for Independent Thesis
Medical Interpretation Certificate
English-Spanish
UMass Amherst Translation Center
Consecutive Interpretation
Sight Interpretation
Cultural Competency
Lean Sigma for Healthcare
Greenbelt Course
Johns Hopkins Armstrong Institute for Patient Safety & Quality
EXPERTISE & PROFESSIONAL DEVELOPMENT
Strategy & Operations
Health Care Strategy
Negotiation & Leadership
Innovations in Teamwork for Health Care
Specialization in Health Care Leadership Certificate
Change Management
Prosci Change Management Practictioner
Planning for Effective Public Participation
Techniques for Public Participation
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Process Improvement
Lean Six Sigma for Healthcare
Leading a Culture of Improvement: From Knowledge to Practice
Project Management
SOW Development & Implementation
Stakeholder Identification & Management
Budget Development & Oversight
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Policy Analysis & Implementation
HIPAA, EMTALA, SAFE, STOP, SAVE, Sunshine Act, etc.
Equity
Evidence for Equity
Reducing Racial Disparities in Health Care
Safety Assessment and Intervention
Medical Interpretation (Spanish-English)
Storytelling & Cultural Humility
Patient Experience
Media and Medicine Certificate: How to Tell Stories that Make a Difference
Public Narrative: Leadership, Storytelling and Action
Revenue Cycle
Certified Patient Experience Professional
Executive Visitors Forum Deep Dive in Patient Experience
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Grants Administration
Applications, Award Management and Reporting
Research
Primary & Secondary
Mixed-Methods
Global Clinical Trials: Process from Start to Finish
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Patient Advocacy & Navigation
Patient Advocacy Certificate
GWU Oncology Patient Navigator Training
GWU Cancer Institute Executive Training on Navigation and Survivorship: Finding Your Patient Focus
Cancer Policy Advocate Training
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Service Excellence
Disney's Approach to Quality Service
Ritz Carlton Leadership for Excellence in Patient Experience
Dale Carnegie Sales Essentials
MLK, Jr.
“All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence."
Joel Osteen
"My mind is alert. My heart is receptive. I will never be the same."
Stephen Grellet
“I shall pass through this world but once. Any good that I can do or kindness that I can show any human being, let me not defer or neglect it, for I shall not pass this way again.”